Salon Policies:
CELL PHONES & DEVICES
We ask all guests of Indigo Child to please keep their cell phones on silent or to bring headphones. We want to ensure all guests have a relaxing, undisturbed experience while at their appointments.
CANCELLATIONS
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require a 24-hour notice for cancellations/changes to services scheduled. If you cancel your appointment with less than a 24-hour notice, you will be charged 50% of the cost of the service(s) scheduled. Same day cancellations (which are considered 12 hours or less from the appointment time) will be charged 100% of the cost of the service(s) scheduled, with no exceptions. Should this happen more than once, it will prohibit you from scheduling future appointments with Indigo Child.
CONFIRMATION TEXT
24 hours before your appointment, you will receive a reminder text to which you will need to reply "yes" to confirm. If you do not confirm, your appointment will be canceled and our cancellation policy will apply. Please understand that you are responsible for remembering your appointment dates and times to avoid late arrivals, missed/canceled appointments, and the cancellation fee.
Opting in to Indigo Child's email/text notifications is best for appointment confirmations. If you do not opt in you will not be notified about your appointment.
NO CALL / NO SHOWS
If you do not show up on the scheduled date and time of your appointment, you will be charged 100% of the cost of the service(s) scheduled. No refunds will be given and no exceptions will be made.
TARDINESS
Here at Indigo Child, we have a 15-minute lateness policy. If you are running late, please text us to let us know. Should you arrive beyond 15 minutes late, you may have to forfeit your appointment and will be charged 100% of the cost of the service(s) scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Indigo Child.
CREDIT CARD REQUIRED
A credit card is required to schedule an appointment. If a 24-hour notice to cancel/reschedule an appointment; is not given, Indigo Child reserves the right to and will charge the credit card on file.
CREDIT CARD PROCESSING FEE
A processing fee of 3% will be applied to all transactions made using credit or debit cards.
PAYMENT ALTERNATIVES
Alternatively, you may choose to utilize Venmo or cash for payment, which does not incur any additional processing fees.
We understand that convenience is key for our customers, and we have taken measures to ensure that multiple payment options are available to you. By introducing this fee, we aim to mitigate the increasing costs associated with credit card processing.
NO ADDITIONAL GUESTS, CHILDREN, OR ANIMALS
For the safety and sanitation of our guests, Indigo Child does not allow additional guests, children, or animals.
SERVICE BOOKING
At Indigo Child, we require customers to honor their originally booked service appointments, and any modifications or cancellations must be made at least 24 hours in advance to avoid charges. If a customer decides to downgrade their originally booked service less than 24 hours before the appointment, they will still be charged for the full amount of the original service. This policy ensures fairness to both our customers and our business, helping us to maintain efficient scheduling and uphold the quality of service we aim to deliver.
REFUND POLICY FOR SERVICES
Indigo Child does not offer refunds under any circumstance. At the same time, Indigo Child and each stylist at Indigo Child strive for 100% satisfaction. If there is a problem with the service result, then our policy is for you to notify us within 5 days of the original appointment. It is preferred that the client goes with the stylist that performed the service to fix it at no charge but if the client wants the service performed by an educator, there may be a fee applied. This fee can be discussed in a consultation. If the client wants additional services that weren’t discussed in the consultation, this would be an additional appointment with additional fees.
REFUND POLICY FOR RETAIL
We do not refund retail products that have been damaged after purchase, If you are not satisfied with a product that was recommended to you, please feel free to bring it back to the salon at least 90% full and we will be happy to exchange it for one that better suits you. Client is responsible for price difference if applicable.
RIGHT TO REFUSE SERVICE
Indigo Child reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
EDUCATIONAL SALON
Although it is generally impractical, if not impossible for your Stylist to personally perform every step of the service you are receiving at Indigo Child, your Stylist will oversee and supervise all aspects of your service, and may or may not utilize assistants during your appointment. Indigo Child utilizes highly trained assistants that have been put through a lengthy and rigorous training program. Your Stylist will be the one directing the entire process, including formulating all hair colors. Indigo Child is proud to educate fellow stylists from around the world. At times there may be an Assistant shadowing/observing your service and treatment. After a consultation, both the client and the stylist/salon have full discretion on whether to move forward.
PHOTOS / VIDEO
I understand and agree that Indigo Child shall have the exclusive right to take photos and videos of me, and utilize the photos and my name and likeness for any lawful purpose including but not limited to research, marketing, advertising and promotion, without any further consideration to me. Any and all photos shall be the exclusive property of Indigo Child and shall have the exclusive, worldwide rights to publish the photos in any form of electronic, video or print media, including, but not limited to
VOUCHER DETAILS
The services gifted within this voucher must be completed in one reservation, they can not be distributed between several reservations. No modifications can be made to this gift. The stylist will be selected by Indigo Child at the time when the reservation is made. All voucher reservations must be made through guest services via phone at (254) 439-4634 or by email at hello@indigochilddallas.com.
We ask all guests of Indigo Child to please keep their cell phones on silent or to bring headphones. We want to ensure all guests have a relaxing, undisturbed experience while at their appointments.
CANCELLATIONS
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require a 24-hour notice for cancellations/changes to services scheduled. If you cancel your appointment with less than a 24-hour notice, you will be charged 50% of the cost of the service(s) scheduled. Same day cancellations (which are considered 12 hours or less from the appointment time) will be charged 100% of the cost of the service(s) scheduled, with no exceptions. Should this happen more than once, it will prohibit you from scheduling future appointments with Indigo Child.
CONFIRMATION TEXT
24 hours before your appointment, you will receive a reminder text to which you will need to reply "yes" to confirm. If you do not confirm, your appointment will be canceled and our cancellation policy will apply. Please understand that you are responsible for remembering your appointment dates and times to avoid late arrivals, missed/canceled appointments, and the cancellation fee.
Opting in to Indigo Child's email/text notifications is best for appointment confirmations. If you do not opt in you will not be notified about your appointment.
NO CALL / NO SHOWS
If you do not show up on the scheduled date and time of your appointment, you will be charged 100% of the cost of the service(s) scheduled. No refunds will be given and no exceptions will be made.
TARDINESS
Here at Indigo Child, we have a 15-minute lateness policy. If you are running late, please text us to let us know. Should you arrive beyond 15 minutes late, you may have to forfeit your appointment and will be charged 100% of the cost of the service(s) scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Indigo Child.
CREDIT CARD REQUIRED
A credit card is required to schedule an appointment. If a 24-hour notice to cancel/reschedule an appointment; is not given, Indigo Child reserves the right to and will charge the credit card on file.
CREDIT CARD PROCESSING FEE
A processing fee of 3% will be applied to all transactions made using credit or debit cards.
PAYMENT ALTERNATIVES
Alternatively, you may choose to utilize Venmo or cash for payment, which does not incur any additional processing fees.
We understand that convenience is key for our customers, and we have taken measures to ensure that multiple payment options are available to you. By introducing this fee, we aim to mitigate the increasing costs associated with credit card processing.
NO ADDITIONAL GUESTS, CHILDREN, OR ANIMALS
For the safety and sanitation of our guests, Indigo Child does not allow additional guests, children, or animals.
SERVICE BOOKING
At Indigo Child, we require customers to honor their originally booked service appointments, and any modifications or cancellations must be made at least 24 hours in advance to avoid charges. If a customer decides to downgrade their originally booked service less than 24 hours before the appointment, they will still be charged for the full amount of the original service. This policy ensures fairness to both our customers and our business, helping us to maintain efficient scheduling and uphold the quality of service we aim to deliver.
REFUND POLICY FOR SERVICES
Indigo Child does not offer refunds under any circumstance. At the same time, Indigo Child and each stylist at Indigo Child strive for 100% satisfaction. If there is a problem with the service result, then our policy is for you to notify us within 5 days of the original appointment. It is preferred that the client goes with the stylist that performed the service to fix it at no charge but if the client wants the service performed by an educator, there may be a fee applied. This fee can be discussed in a consultation. If the client wants additional services that weren’t discussed in the consultation, this would be an additional appointment with additional fees.
REFUND POLICY FOR RETAIL
We do not refund retail products that have been damaged after purchase, If you are not satisfied with a product that was recommended to you, please feel free to bring it back to the salon at least 90% full and we will be happy to exchange it for one that better suits you. Client is responsible for price difference if applicable.
RIGHT TO REFUSE SERVICE
Indigo Child reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
EDUCATIONAL SALON
Although it is generally impractical, if not impossible for your Stylist to personally perform every step of the service you are receiving at Indigo Child, your Stylist will oversee and supervise all aspects of your service, and may or may not utilize assistants during your appointment. Indigo Child utilizes highly trained assistants that have been put through a lengthy and rigorous training program. Your Stylist will be the one directing the entire process, including formulating all hair colors. Indigo Child is proud to educate fellow stylists from around the world. At times there may be an Assistant shadowing/observing your service and treatment. After a consultation, both the client and the stylist/salon have full discretion on whether to move forward.
PHOTOS / VIDEO
I understand and agree that Indigo Child shall have the exclusive right to take photos and videos of me, and utilize the photos and my name and likeness for any lawful purpose including but not limited to research, marketing, advertising and promotion, without any further consideration to me. Any and all photos shall be the exclusive property of Indigo Child and shall have the exclusive, worldwide rights to publish the photos in any form of electronic, video or print media, including, but not limited to
VOUCHER DETAILS
The services gifted within this voucher must be completed in one reservation, they can not be distributed between several reservations. No modifications can be made to this gift. The stylist will be selected by Indigo Child at the time when the reservation is made. All voucher reservations must be made through guest services via phone at (254) 439-4634 or by email at hello@indigochilddallas.com.